GSA Federal Acquisition Service
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FAS National Customer Service Ctr
Phone: 1-800-488-3111
E-mail: ncsccustomer.service@gsa.gov

MAS Multiple Award Schedule
Information Technology - IT Solutions
Category Description
561422 Automated Contact Center Solutions (ACCS) 561422 Automated Contact Center Solution (ACCS) is defined as any offering utilized to establish and maintain contact center capabilities for an agency. The offering may consist of one or more of the following: products, equipment, software, labor and/or services. Permissible offerings under this SIN may include any technologies or services required to deliver and support an ACCS for an agency, including but not limited to: Artificial Intelligence (AI), Chat Bots, Robotic Process Automation, Interactive Voice Response (IVR), Voice/Speech Recognition, Text-to-Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted Email Web Form, Hosted FAQ Service, etc.

NOTE: Subject to Cooperative Purchasing
41 contractors

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Contractor       Contract # Phone City, State Socio-
Economic
Contractor T&Cs
/Pricelist
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ZEIDERS ENTERPRISES, INC. 47QTCA19D00JC 703-496-6000 WOODBRIDGE ,VA o
CARAHSOFT TECHNOLOGY CORPORATION GS-35F-0119Y (703)871-8500 RESTON ,VA o
LEIDOS, INC. GS-35F-116AA (571) 526-6899 RESTON ,VA o
AT&T CORP. 47QTCA18D00JG (571)354-4096 OAKTON ,VA o
VIATEQ CORPORATION 47QTCA18D00DP (202) 688-2904 MCLEAN ,VA s/d/8a
SALIENT FEDERAL-SGIS, INC. GS-35F-0609S 703-891-8356 MCLEAN ,VA o
NAVIENT B.P.O., LLC 47QTCA20D00ER 703-984-6669 HERNDON ,VA o
DEBORGEM ENTERPRISES INCORPORATED 47QTCA19D00DT 5409989182 FREDERICKSBURG ,VA s/dv/d/h
COGNOSANTE MVH, LLC 47QTCA19D00AJ 7032066079 FALLS CHURCH ,VA o
COGNOSANTE LLC GS-35F-0201R 7032066128 FALLS CHURCH ,VA o
CSRA LLC GS-35F-393CA 703-995-3733 FALLS CHURCH ,VA o
BLACK TURTLE SERVICES, LLC GS-35F-411CA 703-206-6128 FALLS CHURCH ,VA s/w/wo
MAXIMUS FEDERAL SERVICES, INC. GS-35F-685GA 7036383485 FALLS CHURCH ,VA o
AVAYA FEDERAL SOLUTIONS, INC. GS-35F-0156V (703) 376-2063 FAIRFAX ,VA o
ICF INCORPORATED, L.L.C. GS-35F-328DA 703-934-3632 FAIRFAX ,VA o
PERSPECTA ENTERPRISE SOLUTIONS LLC GS-35F-146DA 571/521-7729 CHANTILLY ,VA o
KORES LLC 47QTCA19D007Z 240-401-6321 CENTREVILLE ,VA s/w/wo/d
FILIUS CORPORATION GS-35F-106DA 703-825-8330 CENTREVILLE ,VA s/w/wo/d
MCI COMMUNICATIONS SERVICES INC GS-35F-0382T 7034318352 ASHBURN ,VA o
AVILAMB, INC. 47QTCA20D00BG 4127225967 ARLINGTON ,VA s/d
ACCENTURE FEDERAL SERVICES LLC GS-35F-540GA 571-414-4033 ARLINGTON ,VA o
CONNECT CENTRIC, LLC 47QTCA20D006U 410-988-3966 ALEXANDRIA ,VA s/w/wo/ew/d/h
TPUSA, INC. GS-35F-366DA (303)680-6767 HOLLADAY ,UT o  
ETHOSIQ L.L.C. 47QTCA20D008X 281-630-0112 HOUSTON ,TX s/v
CGS ADMINISTRATORS, LLC       GS-00F-246DA 615-782-4532 NASHVILLE ,TN o
PALMETTO GBA, LLC GS-35F-0462V 803-763-7982 COLUMBIA ,SC o
INSPIRITEC, INC. 47QTCA19D00JG 2154463141 PHILADELPHIA ,PA o
DISABLED VETERANS CALL CENTER, LLC 47QTCA20D00BM 814-651-0720 ERIE ,PA s/dv/d
PEARL INTERACTIVE NETWORK, INC. 47QTCA21D001A 6142582943 COLUMBUS ,OH s/w/wo/h
EPSILON, INC. GS-35F-0340Y 828-398-5400 WEAVERVILLE ,NC s/dv
SAVILINX, LLC 47QTCA20D0009 207-607-4433 BRUNSWICK ,ME s/w/wo/ew/d/h
SOKAT CONSULTING, LLC 47QTCA21D005M 917-288-7250 WOODSTOCK ,MD s/w/wo/ew/d/8a
IQ SOLUTIONS, INC. 47QTCA19D00B7 301-984-1471 ROCKVILLE ,MD s/w/wo
SYSTEMS INTEGRATION, INC. GS-35F-295DA 240-764-1093 HYATTSVILLE ,MD s
NEWWAVE TELECOM AND TECHNOLOGIES, INC. GS-35F-152AA 4437761953 ELKRIDGE ,MD s/d
POSITIVEPSYCHE.BIZ CORP 47QTCA19D00A4 540-446-3164 BALTIMORE ,MD s/d/8a/h
SENTURE, LLC GS-35F-0623R 6068784205 LONDON ,KY o
TITAN FACILITIES, INC. 47QTCA19D00JF 850-897-8103 DESTIN ,FL s/dv/d
MISSIONSIDE, LLC 47QRAA18D00F9 (319)321-2476 WASHINGTON ,DC s
ITCON SERVICES LLC GS-35F-0545X 202-660-1263 WASHINGTON ,DC s/d
TELETECH GOVERNMENT SOLUTIONS, LLC GS-35F-151GA 201-485-7094 ENGLEWOOD ,CO o