GSA Federal Acquisition Service
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For general questions, contact:
Jean Fluevog
Phone: 816-823-2067
E-mail: S3@gsa.gov

Governmentwide Acquisition Contracts or GWACs are task order or delivery order contracts for information technology established by one agency for governmentwide use. Each GWAC is operated by an Executive Agent designated by the Office of Management and Budget pursuant to Section 5112(e) of the Clinger-Cohen Act, 40 U.S.C. 1412.

For more information on GWACs, visit the GSA Governmentwide Acquisition Contracts (GWACs) website.

8ASTARS3 8(a) Streamlined Technology Acquisition Resource for Services (STARS) III
Category Description
STARS3 8(a) Streamlined Technology Acquisition Resource for Services (STARS) III The following paragraphs provide an overview of the 8(a) STARS III GWAC contract solution, followed by examples of work to be performed relative to task order requirements. Examples are not meant to be all-inclusive, but rather general indications of the types of services within a given solution. Other services not included as examples, but which adhere to the definition of IT, are within scope and may be provided to meet an agency's particular mission needs.

Data Management is the development, execution, and supervision of plans, policies, programs, and practices that control, protect, deliver, and enhance the value of data and information assets. Examples of Data Management services include, but are not limited to: Cloud Computing Services, Data Architecture, Analysis and Design, Data Governance, Data Migration, Data Quality Management, Data Security Management, Data Warehousing and Business Intelligence Management, Document, Record and Content Management, Network and Individual Storage Management

Information and Communications Technology refers to the technology used to manage telecommunications, broadcast media, intelligent building management systems, audiovisual processing and transmission systems, and network-based control and monitoring functions. Examples of Information and Communications Technology services include, but are not limited to: Collaboration Technology Services, IPv6 Implementation and Support Services, Telepresence and Video Services, Virtual Private Network (VPN) and other Remote Network Access Services, Virtualization Services, Voice over IP (VoIP) Services, Wireless Services

IT Operations and Maintenance includes the operation and management of technology infrastructure. Examples of IT Operations and Maintenance services include, but are not limited to: Bring Your Own Device (BYOD) Support Services, Data Center Management, Email and File Server Management, IT Helpdesk / IT Support, IT Training, Mobile Device Management, PC Provisioning, Server and Device Management

IT Security / IT Workforce Augmentation, often referred to as cyber security, is the body of technologies, processes and practices designed to protect networks, computers, programs and data from attack, damage or unauthorized access. Examples of IT Security services include, but are not limited to: Continuous Diagnostics and Mitigation, Continuous Security Monitoring Services, Identity Management and Access Management, Information Assurance, Intrusion Detection, IT Disaster Recovery Services, IT Security Incident Response, Network Security Monitoring, Security Assessment Services and Vulnerability Analysis Services

Software Development is the process of developing software through successive phases in an orderly way. This process includes not only the actual writing of code but also the preparation of requirements and objectives, the design of what is to be coded, and confirmation that what is developed has met objectives. All software development methodologies, including Agile, are supported. Examples of Software Development services include, but are not limited to: Mobile Application Development Services, Software Design, Software Maintenance, Software Programming, Software Testing, Web Development

Systems Design includes the planning and designing of computer systems that integrate computer hardware, software, and communication technologies. The hardware and software components of the system may be provided by this establishment or company as part of a customized IT solution. These establishments often install the system and train and support users of the system. Examples of Systems Design services include, but are not limited to: Computer Systems Integration Design Consulting Services, Configuration Management Services, Information Management Computer Systems Integration Design Services, IT Specifications Development, Network Infrastructure Design, Office Automation Computer Systems Integration Design Services, Smart Buildings Systems Integration

In addition to the services identified in the paragraphs listed above, IT services resulting from new and emerging technologies are also within scope.
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